Desku - Helpdesk, Chatbots & Livechat
Price: Billed externally
Desku is an all-in-one eCommerce Customer Support Software for Ecwid & others. Engage visitors in real time to boost sales and satisfaction. It helps in making communication stronger with your customers through multiple channels such as Emails, WhatsApp, Facebook, Instagram, live chat widgets, chatbot automation, and much more in real-time
- Eva AI + Live Chat For Your Store - Desku provides a Fully customizable Live Chat widget for your Ecwid Store. Customers can then easily connect with a support person or a bot. Sending Professional messages to customers will be just a matter of a few clicks.
- Show Specific Products in the Chat - With a simple bot recipe, you can show specific products to visitors right inside the chat widget.
- View Orders - Access customer name, email, phone number, order ID, items, status, payment details, order date, and shipping address directly in Desku's unified inbox. Simplify customer support with easily accessible order details.
- Knowledgebase Articles For the Customers - Desku provides dedicated space to provide Knowledgebase articles for customers' ease. SEO-friendly articles can be created with a fully-fledged rich text editor. Visitors can easily find them right here in the Live Chat widget.
Increase your sales by lightning up your customer support.
Desku is an all-in-one customer support platform that helps in providing Automated customer support to SMBs through its features like an email inbox, Live Chat, powerful Knowledge Base, and No Code Chatbots Builder.
- Connect Multiple Stores - Desku allows the Ecwid vendors to connect their multiple stores, so they can support customers of all the store
- Dynamic Variables for Personalized Chat - With Dynamic Liquid Variables, you can send personalized messages based on specific conditions.
- Easy to Use Survey Builder - The Survey builder in Desku provides interactive options to create engaging surveys, to which visitors can easily respond. It also provides response insights.
- Time-Saving Macros - The Macro feature will save your day when you want to perform multiple actions repeatedly. Just define the tasks you want to perform and Desku will do all of them for you in just a few clicks.
- Check Order Status with Chatbot - You can create a simple bot recipe to allow your customers to check their order status anytime. All they need to provide is order ID & delivery postal code.
- Target Right Audience with Eyecatcher - Eyecatcher is an addition to Desku's Live Chat widget. Define the Target Audience criteria, and the Eyecatcher will show up at the right time, for the right audience. Eyecatcher has multiple options including a message initiation.
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Contact developer at https://support.desku.io
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