Everything you need to sell online

Set up an online store in minutes to sell on a website, social media, or marketplaces.

Medical Ecommerce: The Benefits of Online Medical Care

6 min read

The digital age has changed how we operate as a society in numerous ways. This is especially true within commerce, as online stores and shopping are more prevalent than ever. Not only is it easier and more convenient for consumers, but it offers these boons within business-to-business spaces as well. This has led to ecommerce challenging several industry models in many spaces, including within the medical field.

The medical ecommerce space is fledgling when compared to many other ecommerce industries, but it is on the rise. The global medical ecommerce market reached $181 billion in 2019, and it is expected to rise to over $425 billion by 2025.

Continue reading below to see how the medical ecommerce market will shift over the coming years.

How to sell online
Tips from e-commerce experts for small business owners and aspiring entrepreneurs.
Please enter a valid email address

What is Medical Ecommerce?

Both consumers and businesses have largely been turning toward medical ecommerce for their needs. Some may assume that medical ecommerce consists only of products bought and sold online, but this is not the case.

While medical supplies are a portion, medical ecommerce encompasses several business-to-business (B2B) and business-to-consumer (B2C) practices. There are four primary types of medical ecommerce, with these being:

  • Medical supply and equipment: Non-prescription devices and consumables
  • Online pharmacies: Medications
  • Healthcare marketplaces: Review and purchase health insurance plans
  • Telemedicine websites: Online doctor-to-patient portals and services

Businesses and consumers leaning toward ecommerce medical supplies

For many years, the medical supply market has consisted of brick-and-mortar stores for consumers and distributors and sales reps for businesses. However, ecommerce medical supplies have offered significantly increased convenience and accessibility.

This has led to many consumers and companies searching online to purchase their supplies. The global COVID pandemic was a driving factor in exponentially booming B2C and B2B ecommerce for medical supplies. However, this shift had begun years before the pandemic. According to Adroit Marketing Research, hospitals were a significant portion of medical ecommerce buyers in 2018, with 53% of the addressable market share.

Convenience of Telemedicine Websites

Telemedicine has been a massive boon for both patients and providers. It allows patients to be seen faster, which improves patient satisfaction.

Additionally, it allows many issues and questions to be addressed without office visits, which saves both sides time and money in many cases. This also allows for more efficient routine care, such as prescription refills.

Online Pharmacies are Offering Further Efficiency and Patient Satisfaction

Numerous consumers are beginning to turn toward online pharmacies for their prescription needs. This saves them significant time and money, and they offer automated deliveries to help customers not forget refills.

Currently, the primary players in the online pharmacy industry are well-known big names like Walgreens, with $1.5 billion in 2019, and CVS, with over $1 billion. However, Amazon joined the ranks in 2020 when it purchased PillPack, another online pharmacy.

The Benefits of a Shift Toward Medical Ecommerce

Realistically, a shift toward a medical ecommerce model would be beneficial in many ways.

Firstly, on the consumer end, patients will be able to receive services, supplies, medications, and more much faster and conveniently. For too long, patients have had very little control over their options within the medical space, including costs, supplies, medications, and more. Medical ecommerce offers them more control and speed of their care, which will improve overall patient satisfaction.

On the other end for businesses, they will be able to order the supplies needed more readily, manage the supply chain and inventory more efficiently, review options, and cut administrative overhead involved with distribution and sales. Ideally, these savings will translate down for consumer services as well.

Additionally, telemedicine and online options will give patients alternatives to scheduling an appointment with their doctor. This will free up administrative and in-office time, allowing them to prioritize patients who do need to be seen in person or tasks that are time-sensitive. It also allows providers to easily send educational materials or instructions directly to patients or file referrals at a faster rate.

It will take some time for medicine to transition more into ecommerce, but it will continue to improve the industry and service as it does. As further businesses and providers make the shift, it will drive others to do the same.

Looking for a Platform to Launch a Medical Ecommerce Website?

If you want to join the medical ecommerce space, Ecwid is here to help. Our platform makes it quick and easy to launch a medical ecommerce site. We are here to help you build your new online business the whole way, and it can even be started today for free.

If you have any questions, please reach us through our contact page or click here to get started. We look forward to helping you navigate and join the ecommerce space.

 

Table of contents

Sell online

With Ecwid Ecommerce, you can easily sell anywhere, to anyone — across the internet and around the world.

About the author

Max has been working in the ecommerce industry for the last six years helping brands to establish and level-up content marketing and SEO. Despite that, he has experience with entrepreneurship. He is a fiction writer in his free time.

Ecommerce that has your back

So simple to use – even my most technophobic clients can manage. Easy to install, quick to set up. Light years ahead of other shop plugins.
I’m so impressed I’ve recommended it to my website clients and am now using it for my own store along with four others for which I webmaster. Beautiful coding, excellent top-notch support, great documentation, fantastic how-to videos. Thank you so much Ecwid, you rock!
I’ve used Ecwid and I love the platform itself. Everything is so simplified it’s insane. I love how you have different options to choose shipping carriers, to be able to put in so many different variants. It’s a pretty open e-commerce gateway.
Easy to use, affordable (and a free option if starting off). Looks professional, many templates to select from. The App is my favorite feature as I can manage my store right from my phone. Highly recommended 👌👍
I like that Ecwid was easy to start and to use. Even for a person like me, without any technical background. Very well written help articles. And the support team is the best for my opinion.
For everything it has to offer, ECWID is incredibly easy to set up. Highly recommend! I did a lot of research and tried about 3 other competitors. Just try ECWID and you'll be online in no time.

Your ecommerce dreams start here

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Your Privacy

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information

More information

Strictly Necessary Cookies (Always active)
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Performance Cookies
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
We used machine translation for this page. If you experience discomfort with the language quality, please navigate to the international version of the website.