The good news is: it doesn’t have to be like that!
Selling online doesn’t always mean building an ecommerce website first. Whether you want to test the waters and evaluate demand or just are not ready to invest in an ecommerce site, there are effective ways to sell online without a website.
You can offer your products to online shoppers via platforms you’re already familiar with. Read on to find out which ones suit you best and how to make it happen.
Sell on Facebook Without a Website
Not only is Facebook the biggest social network in the world (2.8 billion monthly active users!), but it can also be a powerful tool for selling online. You can even set up a Facebook shop without a website!
A Facebook shop is an online storefront that lives on your Facebook page. You need a business page to get started. Keep in mind you can only sell physical products on Facebook.
A Facebook Shop of a bakery (Image: ANNA Cake Couture)
Also: How to Create an Online Store Without a Website
Tips for Selling on Facebook
Setting up a way to sell is just the beginning. Now you need to figure out how to sell products on Facebook without a website.
Add business info
Even though your online storefront lives on social media, shoppers expect it to have detailed business information, just like when they shop on a website. Add a detailed “About Us” section, business contacts, and
Create collections of products
Quality product pictures and descriptions are absolutely essential, but you can take it a step further by creating collections for your products. Collections are items grouped by category in your Facebook shop. For example, “Clothes,” “Shoes,” “Accessories.”
Customers can filter products in collections (Image: ANNA Cake Couture)
Collections make it easier for customers to find the products they are looking for when they visit your shop. Here’s how to create a collection.
Use Facebook Messenger for customer service
Customers often have questions about products, payment, or delivery, so make sure to answer them in a timely manner. Chatting with customers can allow you to introduce them to other products that they might like, and/or find out what products they’d like to see in your shop in the future.
Try to reply to all messages as quickly as possible: pages that respond fast and consistently are marked with a “very responsive to messages” badge. This shows customers you are ready to help them with questions they might have.
When you can’t reply to messages (say, it’s outside of your business hours), set up an automated away message to let customers know when you’ll be able to respond. Learn how to set up automated responses on Facebook.
Create content relevant to your target audience
Facebook supports various forms of content you can use to engage your followers. Pay special attention to video posts and live videos, as they often get more engagement than regular posts or stories.
Some examples of content you can post on your page:
- Customer reviews
- Videos that explain how to use your product
- Stories with you or your team
- Posts that contain useful information related to your products.
More: How to Grow a Facebook Business Page for Free
Use boosted posts and Facebook Ads
Regular posts target your current followers only, while boosted posts and Facebook Ads allow you to reach out to a larger potential audience and attract more customers.
But what’s the difference between a sponsored post and an ad?
A boosted post is the simplest way to advertise on Facebook. This is a post that you can pay money for, in order for it to be seen by a specific audience. Boosted posts are great for growing audience engagement and developing brand awareness.
Boosted posts look like regular posts in the newsfeed
Boosted posts are not created in Ads Manager and don’t have the same customization features of Facebook ads. To boost a post, find it on your page and click the “Boost Post” button at the bottom of the post.
Facebook ads are created through Ads Manager and are more customizable, which allows you to reach out to people according to specific business goals and target audiences. This option works great for running advanced ad campaigns and finding new customers.
An example of a collection ad (Image: Facebook)
Learn more: Sell on Facebook: 4 Tools for Your Facebook Sales
Sell on Instagram Without a Website
90% of Instagram users follow at least one business on the platform, so it makes sense to connect with potential shoppers via Intsta, especially if your products fall into popular Instagram niches. Examples include fashion, beauty and skincare, lifestyle, food, and artwork.
Make sure you have a business profile, because they come with tools for better account management, and access to
There are different ways to sell on Instagram. You can sell through Direct Messages, in your comments, or via hashtags. We’ve explained them in our blog post about selling on Instagram without a website.
These methods require a lot of manual work, just like selling on Facebook via messaging. However, this might be enough if you’re interested in testing out the platform or running a side hustle and only planning for a few sales a month.
Tips for Selling on Instagram
Even though you don’t need a heavy budget to start selling on Instagram, you do need a loyal base of followers. So we’ve compiled some tips to help ensure that.
Write an informative bio
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- Business details that differentiate you from your competitors. Say, “Designer phone cases made from recycled materials.”
- Keywords relevant to your products. If you sell cakes, your bio might read “Custom cakes for special occasions.”
- Contact buttons like “Call” or “Email”
- A branded hashtag to encourage followers to post pictures with your product.
@solbody puts their unique selling point front and center
Save important information to Highlights
You can save your Stories that contain important info to special folders — Highlights — under your profile’s bio. Create different Highlights to answer the most common customer questions, such as:
- Payment
- Delivery
- Return policy
- How to use, store, and/or care for your product.
The easier it is for your followers to navigate your profile, the more likely they are to find the info they need and buy from you. Read about other ways to organize your Instagram profile.
@birchbox saves tips for customers in Highlights
Explore Instagram tools to increase engagement
Instagram has rich tools for content creators and business owners alike. Check out your ability to post stories and reels, and to use IGTV, and lives. Test all of them to find out which types of content your audience likes and engages with the most.
For example, create longer videos for IGTV to explain how to use your complex product. Or, shoot short reels to show off your fashion brand.
Stories are great for getting to know your audience (stickers with polls and questions), building anticipation for new products, and sharing behind the scenes clips of your store in action!
Lives are helpful for sharing information on topics relevant to your brand and interesting for your followers. For example, if you sell yoga mats, you can shoot a live video about meditation techniques for beginners. Just make sure to announce lives ahead of time — both via stories and regular posts.
Followers can watch your reels on Instagram Feed and your profile
Test different types of ads and CTAs
You can use paid promotions to show your posts and stories to a wider audience on Instagram, just like you can boost posts on Facebook.
Instagram also allows you to run various ad campaigns, be it photo, video, stories, or ads in the Explore page. There are also carousel and collection ads that can include additional videos or images.
Test different
A carousel ad can contain several pictures (Image: Instagram)
Learn more: How to Sell on Instagram: Complete Guide for Beginners
Sell on a Marketplace
If you wonder how to sell without a website, you might’ve already thought about selling on a
- Marketplaces generate thousands of visitors a month themselves, so you don’t have to put as much effort into marketing as when you sell on your website.
- Shoppers come to marketplaces looking for certain products, they are already in a “buying mode.”
To start selling on a marketplace, you need to create a seller’s account on the platform of your choice. Amazon and eBay require you to choose a selling plan, depending on the size of your business and the tools you’ll need for selling on the platform. For example, Amazon’s Professional plan includes special listing features (promotions, gift services) while their Individual plan doesn’t.
Keep in mind that marketplaces charge not only for a selling plan but for each sale you make through their platform. For instance, Amazon charges a $0.99
After you create a seller’s account, you can start creating your product listings. But keep in mind that some products need to be approved by the platform before customers are allowed to complete sales. This is the case if you plan to sell jewelry, music, videos, or watches on Amazon.
Read the marketplace’s guidelines to be aware of restrictions for different categories of products. For example: eBay allows you to sell a reproduction of an artwork (like posters or prints) only if it does not violate any laws, copyrights, or trademarks.
Tips for Selling on a Marketplace
Selling on a marketplace has its perks, but it also has quirks and drawbacks you need to take into account.
Choose the right platform
There are lots of marketplaces to sell your products on. Apart from the
To help you choose a platform, think of your target audience. Is your product targeted at people who love handmade jewelry? Then Etsy might be the right choice for you. Are you targeting local shoppers? Consider Facebook Marketplace.
Optimize product listings
Your product will compete with other similar items on the marketplace, so strive for
Detailed descriptions highlight your product benefits
Make sure your product pops up when shoppers search for it on a marketplace by including relevant keywords in the title and description of your listing. Don’t hesitate to write a long description with a lot of details about your product. Also, add any award badges to the description to show your product is trustworthy.
With pictures on your listings, remember that more is more: show your product from different angles and demonstrate it in use. Some platforms allow you to include a video along with the images — be sure to use this format to highlight the advantages of your product.
Work with reviews
When presented with dozens of similar products, shoppers pay special attention to reviews. It’s as simple as that: the more
Always request reviews from customers, but not immediately after their purchase, as they need time to receive and try out the product. To give buyers extra incentive to leave a review, offer a discount for the next purchase or a small gift that appears in their inbox a week or two after you’ve made the sale.
If you get a negative review, make sure to reach out to the customer to fix their issue. Negative feedback without a comment from the seller looks much worse than a negative review with a reply that shows you’re willing to communicate and make things right.
Shoppers can view reviews, ratings, and pictures uploaded by customers
Become a Wholesaler
This option isn’t for all online sellers, but if you make your own inventory (like clothes, food, handmade products), becoming a wholesaler can bring you increased revenue.
Say you make shoes and you’ve been selling them at your
Another thing to keep in mind when considering this option is pricing. You need to make sure you can set up wholesale prices that are both profitable for you and attractive to retailers. For example, if your product is very expensive to make, it might not be worth it to sell at a wholesale price.
If you’re satisfied with your price calculations, start researching which online stores source products similar to yours. After you come up with a list of potential retailers, reach out to them and offer to send them samples of your products to establish a connection.
When discussing wholesale opportunities with retailers, pay special attention to conditions for pricing, supply, delivery and returns.
Should You Set Up a Website?
You’ve already learned all about how to take orders without a website, but it’s also important to know when having an ecommerce site is vital for growing your business.
The Issue with Selling via Messages on Social Media
Accepting orders on social media through messages requires a lot of work, which is fine when you’re just starting out or running a side hustle. But as your business grows, it becomes harder to manage orders manually, which might lead to overselling. Having an ecommerce website allows you to avoid that by tracking inventory.
Take for example Julia Rose Boston, a luxury handbag and accessory reseller. Once upon a time she ran an Instagram account for her store, and accepted orders via DM. It worked well with a couple of orders a week. But as her business expanded, it became harder to track orders and inventory, resulting in overselling and unhappy customers.
Julia knew her business was growing out of the “DM for purchase” stage. After testing 14 platforms, she set up an ecommerce website with Ecwid and synced it with her Instagram page to sell products there via shopping tags. Not only did that solve her inventory tracking problem, but it also allowed her to increase sales by 43%! Learn more about this successful migration in our blog post.
Julia Rose Boston uses stories to direct shoppers to product pages on her website
What About Marketplaces?
As for marketplaces, they attract sellers with their large customer bases, but they do nothing for brand awareness. For marketplace shoppers, your product is an item from Amazon or Walmart, not from your brand, which might lower your chances of repeat orders. Moreover, it’s difficult to get customer information for future marketing.
Apart from fees, limitations for brand visibility and marketing, selling through a third party means you have little control over how your products are displayed on the platform.
When You Need a Website
Taking the points above into account, you might need to set up an ecommerce website if:
- You want to have full control over your prices, the look of your store, and marketing.
- You don’t want to pay transaction fees for each sale you make.
- You want to avoid limitations enforced by third parties.
- You want to stay connected with your customer for future promotions and don’t want to share their contacts with third parties.
- You want to grow your brand and make your business more than a side hustle.
Get the Best of all Platforms
Now that you know all the advantages and disadvantages of selling online without a website, you might be considering creating a site for your
The good news is that you don’t have to choose between a website and other sales channels! Ecwid allows you to sell in several places at once, including on your website, social media, and marketplaces.
RoseBYANDER runs an Ecwid store that is synced with their pages on social media so they can sell products on Facebook and Instagram
Ecwid allows you to manage your orders and products in a single place, and have everything synchronized with your stores on social media and marketplaces. This way, you can reach customers on their favorite social platforms, and take advantage of the huge audiences on marketplaces while also growing your brand online.
When you sign up with Ecwid, you get a beautiful website with a
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