Local delivery and pickup
Cater locally with flexible delivery and pickup options
Opportunities to expand your reach are closer than you think: right in your local community. Make it easy for local customers to shop in your store with pickup and local delivery options.
Grow your local audience and your business
61% of consumers prefer shopping locally. By providing local shipping solutions, you can take advantage of:
Set up a local delivery zone for eligibility
Only customers within a specific area will be able to see the local delivery option at checkout to avoid any confusion.
Select an area on the map for local delivery availability
Choose a designated area on the map where customers are eligible for local delivery. If they fall outside this radius, they will not qualify for local delivery at checkout.
Limit local delivery area by ZIP/Postal code
You can refine local delivery by ZIP/postal codes. Specify the codes within your area, and only customers occupying those codes will be eligible for local delivery.
Provide order pickup details at checkout
Customers can choose to pick up their orders instead of waiting for it to be delivered to them.
Give clear instructions for pickup
Specify the address where customers can pick up their orders, and explain how and when customers can collect their purchases.
Apply pickup charge if necessary
If providing pickup adds to your expenses, (for example, if you have to bring the product to the pickup spot), you can include a pickup fee. This fee will be added to their total at checkout.
Adjust delivery charges by zone to cover costs
Charge varying delivery charges depending on location, weight, or subtotal of an order to ensure you cover additional costs.
Conditional free delivery: Offer free delivery to orders that exceed a certain amount, e.g. for orders $100+
Flat rate: Charge a fixed sum for delivering orders to your local customers
Custom rate: Apply fees based on weight, e.g. $15 fee for orders exceeding 3kg
Let customers select preferred pickup times
Customers opting for pickup can conveniently choose their preferred date and time.
Set a restriction so customers can pick up an order no later than a certain date (ex: 1 month after order)
Set blackout dates that customers cannot select (e.g. when your store is closed)
View all pickup details in the email your receive for the order
Limit local delivery options
Create requirements for accepting local delivery to guarantee that it remains profitable for your business.
Customize checkout options exclusively for pickup
Set restrictions at checkout for order pickup to ensure the option is in line with your bottomline:
Let customers select preferred delivery times
Customers opting for local delivery can conveniently choose when they’d like to receive their package.
Ask for date and time of local delivery
Set blackout dates that customers cannot select (e.g. when your store is closed)
Add order fulfillment times (e.g. if their order will only be ready in one hour, they cannot select delivery before that time)
Send a personalized ready for pickup email
When an order is ready for pickup, an email is automatically sent to the buyer. The email provides all the relevant information the customer needs for the pickup. You can modify this email to align with your brand.
Mastering local delivery and pickup with simple tools
Handling numerous local deliveries and pickups can become overwhelming for both you and your staff. Simplify the process with these management tools.
Set in-app reminders
Set up push notification reminders when it’s almost the delivery or the scheduled pickup time.
Get a quick delivery direction
Provide your staff with the fastest delivery route from your location to the customer’s address.
Create or export a schedule
You can export your pick ups and delivery to your calendar to keep track, or you can use the Delivery Manager app to create a calendar.
How customers are enjoying our local tools
“Ecwid has many shipping features that benefit our business and its values.
Many of our customers are part of our local community, and it is very easy to cater to them.
We can set up custom rules for delivery and pickup based on the customer's location. If they are within the radius, they can choose delivery or pick up, if not, the option will not appear for them.”
Kristin Kohn
Silver in the CityMany more shipping options to cater to every customer
Get your products to the doors of your customers